Returns Policy

Eligibility for Returns

You may return catalog item(s) — non-customized watches and accessories — within 14 calendar days of delivery for a refund. Items must be unused, unworn, and returned in their original packaging with all labels, tags, and protective materials intact.

We reserve the right to deduct a reasonable amount from your refund if the item or packaging shows signs of use or damage beyond what is strictly necessary to examine its nature, characteristics, and functioning.

Configurator Custom Watches (Non-Refundable)

Watches created through the SuiteWatch configurator are not eligible for return or refund on the basis of withdrawal. They are goods manufactured according to the consumer's specifications and assembled piece by piece after purchase, and are therefore excluded from the right of withdrawal under Article 103(c) of the Spanish General Law for the Defence of Consumers and Users (TRLGDCU).

• Each custom watch is prepared individually according to the dial, hands, strap, bezel, engraving, and other options you select.
• Once a custom order is confirmed and paid, cancellations for change of mind and withdrawal returns are not accepted.
• This exclusion does not affect your legal rights for lack of conformity, defective products, or applicable statutory warranty.

Right of Withdrawal (EU/EEA Customers)

If you are a consumer residing in the European Union or European Economic Area, you may have a legal right to withdraw from your purchase within 14 days of receiving your order without providing a reason, provided the items are non-customized catalog products.

• To exercise this right, you must notify us of your decision within 14 days of receiving the goods by emailing info@suitewatch.com with your order number, full name, and statement that you wish to withdraw.
• Where applicable, return instructions will be provided separately once your request is accepted.
• After instructions are provided, the item must be dispatched within 14 days and proof of shipment should be retained until the return has been processed.
• Refunds will be processed after the returned goods have been received and inspected.
• Return shipping costs are the responsibility of the customer unless the item is defective, we sent the wrong item, or otherwise required by law.
• We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent them back, whichever occurs first.

Return Requests

Return requests must be submitted within 14 days of delivery. This does not affect any applicable statutory rights or valid warranty claims.

Return Process

To initiate a return, please email info@suitewatch.com with your order number and the reason for your return. We will provide return instructions within 1–2 business days.

Eligible items must be sent to the return address we provide after your request has been approved. Unauthorized returns will not be accepted. Include the invoice and all original accessories.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is defective or we sent the wrong item. Original shipping fees are non-refundable. Customers are responsible for arranging and paying for shipment to the return address provided by SuiteWatch after approval.

Refunds

Once your return is received and inspected, you will be notified by email. Approved refunds will be issued to your original payment method within 7 business days. Please note that it may take additional time for your bank or payment provider to process the refund.

Non-Refundable Items

• Configurator custom watches, as they are made to order and assembled according to your configuration.
• If the original packaging is returned damaged beyond what is reasonably necessary to inspect the product, we may make a reasonable deduction from the refund to reflect the diminished value of the goods.
• Complimentary promotional items are not eligible for separate refunds and, where applicable, must be returned together with the qualifying order.

Quality Notice

SuiteWatch does not mass-produce its watches. Slight variations may occasionally occur as part of artisan assembly, such as minor surface marks, subtle alignment differences, or natural material nuances.

These characteristics are part of small-batch production and are not considered defects under this policy. We take great care to ensure every item meets our quality standards.

Watch Warranty

All SuiteWatch watches include a 3-year statutory warranty against manufacturing defects and lack of conformity, in accordance with applicable Spanish and EU consumer law.

• This covers defects in the movement, hands, and dial, as well as internal or mechanical failures caused by production faults.
• This does not cover damage caused by improper use, accidents, unauthorized repairs, cosmetic wear such as scratches or discoloration, battery replacement, water damage outside the model's specifications, or normal wear of straps and accessories.
• To submit a warranty claim, contact info@suitewatch.com with your order number, clear photos of the item, and a brief description of the issue.

Order Cancellation Policy

If you need to cancel or modify your order, please contact us within 4 hours of placing it by emailing info@suitewatch.com.

While we will always do our best to accommodate your request, if your order has already been processed or shipped within that timeframe, cancellation or modification may no longer be possible. If your cancellation is confirmed, you may still receive automated order update emails; these can be safely ignored once cancellation has been approved. Where a statutory right of withdrawal applies, cancellation after dispatch may still be possible through the withdrawal process described in this policy.

Promotional Offer Terms

To qualify for any promotional offer, customers must follow the instructions provided on the relevant product and/or collection pages. All required products must be added to the cart for the discount to be applied automatically at checkout.

Failure to follow the stated promotion instructions may result in the discount not being applied. We are not responsible for incomplete orders where promotion guidelines were not properly followed, and we do not issue refunds or apply discounts retroactively in such cases. This policy applies to all current and future promotions.